Refund and Cancellation Policy

(Last Updated: 22/07/2026)

This policy governs the cancellation and refund process for products and services purchased through our platform, ZEW TECHNOLOGY (OPC) PRIVATE LIMITED , in compliance with Indian laws, including the Consumer Protection (E-Commerce) Rules, 2020.

Cancellation Policy:

Cancellation Policy: You may cancel your order within 12 hours of placing it, provided the order has not yet been dispatched or shipped. Cancellation requests will not be accepted after this window or if the order has already been handed over to the courier. In such cases, you may reject the delivery at the doorstep.
Once the order is cancelled before shipment, the refund process will be initiated.

Refund Policy:

Approved refunds for returns, cancellations, or verified duplicate/double payments will be processed and credited within 3-5 working days to the original payment method used at the time of purchase.
Duplicate/Double Payment: In the event a customer is inadvertently charged twice for the same order or transaction, we will promptly investigate the case upon notification. Once verified, the duplicate amount will be refunded in full within 3-5 working days.
Shipping charges are non-refundable, except when the product is returned due to the seller’s error (e.g., damaged or defective).
Failed Payment / Auto-Reversal: If your payment is debited but the order is not confirmed, the amount will be automatically reversed to your original payment method within 3 to 5 working days. For assistance, contact us at info@densky.shop.
Warranty-covered products should be referred directly to the manufacturer for claims.

Customer Support:

For any queries or issues related to refund and cancellation, don't hesitate to get in touch with our customer service team at..

Name of the Office: Mohammed Fazil K (Director)

Company Name: ZEW TECHNOLOGY (OPC) PRIVATE LIMITED

Address: Flat No.: 1, Road: JJ Garden, Sub Locality: Madhavaram Inner Ring Road Junction, City: Chennai, District: Chennai, State: Tamil Nadu, PIN Code: 600060.

Email: info@zewtechnology.shop or zewtechno0522@gmail.com

Phone: Time: Monday – Friday (9:00 – 18:00)

All grievances will be acknowledged within 48 hours and resolved within a reasonable time in accordance with the Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020.